Richard really helped us through the entire process and was incredibly responsive to our questions. He was very patient when answering a lot of questions that we had. We started out looking at one type of home then shifted to another, and he just kept working with us. When we found a place and ended up negotiating for quite a bit, he not only gave advice but also assessed how the negotiation was going (invaluable to people who have not gone through it before) and helped get the best deal possible.